to our valued guests and customers
We have a COVID-19 Safety Plan and are committed to keeping you safe. This situation is dynamic and we continue to monitor advice and information locally and nationally. We have introduced additional precautionary measures for your comfort and peace of mind.
We are following NSW health guidelines and have been actively briefing and training our team. All public areas, guest rooms and back of house areas are regularly and thoroughly cleaned to the highest standards, we are paying extra attention to high-touch areas during this time.
We ask all guests to follow good hygiene as recommended by NSW Health including hand and respiratory best practice. Hand sanitiser has been placed throughout our public areas, including walkaways.
Our venues implement social distancing and we will be making the most of our stunning outdoor spaces. It is a condition of entry that guests use the NSW app for checking into each of our venues, even if you are a hotel guest.
It is the responsibility of all guests to stay up to date on NSW Health orders before travelling and confirm on our pre-arrival declaration you are eligible to travel regionally. All guests will be required to check in with the NSW Service app and denied entry if they do not meet NSW Health entry criteria for our dining venues and spa.
If you have been through a COVID-19 Hotspot or an exposure site we will ask you to reschedule your stay, this may be in line with NSW guidelines or in line with our own COVID Safety Plan.
If you are presenting with any illness prior to your booking, we ask you to stay home. Should symptoms develop during your stay, we ask you to contact our duty manager, who can advise on a suitable course of action.
During your stay, NSW Government COVID-19 restrictions may apply to our operations. These changes will be communicated to you upon check-in or during your stay. Where Package inclusions are unavailable our team will contact you prior to your stay to discuss alternatives.
As always, our team is ready to welcome you and ensure you have a spectacular stay. Local seafood, fresh coastal air and uncrowded beaches are waiting. If you have any questions- we are here to help!