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Book Bannisters

HOTELS
VENUES
HOTELS
VENUES
 
 
 

FAQs

FAQs

GIFT VOUCHERS

How do I purchase a gift voucher?

Gift vouchers are purchasable either online or at reception. If you purchase a gift voucher online, a printable version will be emailed through to your inbox.

Terms and Conditions of Gift Voucher use -

Gift vouchers are valid for a total of three years from purchase date.Vouchers are non-refundable, non-transferable and cannot be exchanged for cash. Gift vouchers must be presented on arrival and booking. Service fee applies on Sundays and Public Holidays in Day Spa & Restaurants. When a product or service is unavailable this voucher is redeemable to the vouchers original monetary value only. Minimum stays may apply. Other terms and conditions may apply.

Where can I use my Gift Voucher?

Bannisters Gift Vouchers can be used across all three properties for accommodation, dining and day spa.

Do I have to stay within the Gift Voucher expiry period?

Gift vouchers must be used within the three year period. They are non-refundable and if unused within the validity period, the funds will be lost.

Can I use my Gift Voucher to book online?

If you would like to use your gift voucher to book accomodation with us, please give our Reservations team a call on - 0244553044

RESTAURANTS & DINING

Do I have to book?

Bookings are essential at all of our outlets apart from The Pool Bar. In and out of house guests must book to secure a table.

Do the restaurants have a dress code?

No, there is no dress code at any of our outlets, though we do suggest smart-casual for Rick Stein’s restaurants.

Are there GF/DF/Vegan options at your restaurants?

With notice we are able to accommodate to most allergy and dietary requirements. Please advise upon booking if you have any special requests.

Cakeage

A cakeage fee is subject to where you are dining. If you would like to bring your own cake to any of our restaurants please advise upon booking.

BYO

Our outlets do not offer BYO.

Are children allowed in the restaurants?

Children are welcome at all of our outlets, we offer a children’s menu at all restaurants apart from the Pool Bar.

I don't eat Seafood, will there be another meat option at Rick Steins?

There is always one meat option entree and main option on the Rick Stein menu. We also offer a vegetarian menu.

Can I reserve a table at Bannister Pool Bar?

The Pool Bar offers reservations to parties of 6 or more.

Are there a Halal options?

Halal options are subject to where you are dining. Please advise upon booking if you require Halal menu options.

Public Holiday and Group Surcharges

A $10% surcharge applies on Sundays and Public Holidays and a 10% staff gratuity applies to groups of 10 or more at Rick Stein at Bannisters and groups of 8 or more at the Rooftop Bar and Grill.  

ACCOMMODATION / BOOKING

What does "Check-out only" mean on the your booking site?

Unfortunately if ‘check-out only’ is visible on your booking screen, the dates you are trying to book are not available.

Can I use the pool at By the Sea if I'm staying at Pavilion (and vice versa)?

During the peak period while both properties are full, guests are not admitted access to the other properties pool or sun loungers. During the quieter months, the rule is not enforced as strictly. We ask that guests are respectful of each other.

What time is check-in & check-out?

Check-in time is 2pm and check-out is 10.30am. An early check-in is purchasable for $50, this guarantees guests access to their room for 12pm. Late-checkouts are subject to availability on the morning of departure.

Is there a minimum stay?

Weekends require a 2 night minimum stay. Christmas Holidays are a 5 night minimum stay at Bannisters by the Sea and 3 night minimum at Bannisters Pavilion and Bannisters Port Stephens. Easter holidays and long weekends are a 3 night minimum stay.

How many people do the rooms sleep? -

All rooms sleep two adults as standard, if you require an extra bed or cot please contact our reservations team on 02 44553044. Charges may apply for extra bedding.

Are you rooms accommodating of twin share? -

If you require a twin share room, please call our reservations team on 0244553044.

What is included in the breakfast?

Your room rate includes a complimentary continental breakfast served from a generous buffet and accompanied by espresso coffee and daily newspapers. We also have an A La Carte breakfast menu.

Are children allowed?

Children are welcome at all of our properties.

Are there cots available for the room?

Travel cots are available at request and incur no cost.

How far away is Rick’s Beach House from the hotels?

Rick’s Place is 150 meters from Bannisters by the Sea and 1km from Bannisters Pavilion. The courtesy car is available to guests staying at Rick’s Place.

How many people does Ricks Beach House sleep? -

Rick’s Place accommodates a maximum of ten adults and two children.

Are there safes in the rooms?

There are safes in all of our rooms.

Is there a lift at either hotel/are there a lot of stairs?

Bannisters by the Sea does not have a lift or disabled access rooms. Bannisters Pavilion has both a lift which travels between all levels of the hotel and two disabled access rooms. Bannisters Port Stephens also has a lift which accesses all floors.

Do you offer a babysitting service or creche?

We do not offer a babysitting or creche service at any of our hotels. We offer a list of recommendations upon request.

Do you have wifi?

We have complimentary wifi across all properties.

Is there parking at the hotel/is this included in the rate?

There is parking available free of charge for in house guests at all of our properties.

Can I use the facilities at the hotels if I hire Ricks Beach House?

Yes, guests are more than welcome to use the facilities at both properties.

Cancellation policy/terms and conditions -

In case of cancellation, please contact the hotel before 5pm, 7 days prior to arrival (or 14 days if reservation falls during a peak period) to avoid any cancellation or no show charges, equivalent to the first nights accommodation. Cancellations or no shows after 2pm the day prior to arrival will incur the full cost of accommodation. All cancellations are required in writing and will have a receipt of cancellation issued.

DAY SPA

Where is the Day Spa?

The Day Spa is at Bannisters by the Sea hotel, there is no Day Spa at Bannisters Pavilion.

Do you offer in-room massages?

We do not,as standard practice, offer in-room massages.

Can I claim my treatment on my private health fund?

Unfortunately no, our therapists do not currently hold the necessary accreditation.

Day Spa Terms and Condition

A $15pp service fee applies on all treatments Sundays and Public Holidays. Cancellations require 24 hours notice to avoid a full charge for the missed service. Please arrive 10 minutes prior to your appointment time to fill in your consultation card; unfortunately late arrival will affect your treatment time. Please advise the spa staff of any health issues that may affect your treatment prior to arrival.