FAQs FAQs
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  • Do I have to stay within the gift voucher expiry period ?

    Gift vouchers must be used within the three year period. They are non-refundable and if unused within the validity period, the funds will be lost.

  • How do I purchase a gift voucher?

    Gift vouchers can be purchased either online or at reception. If you purchase a gift voucher online, a printable version will be emailed through to your inbox.

  • Terms and Conditions of Gift Voucher use

    Gift vouchers are valid for three years from purchase date. Vouchers are non-refundable, non-transferable and cannot be exchanged for cash. Gift vouchers must be presented upon booking and arrival. Service fee applies on Sundays and Public Holidays in Day Spa & Restaurants. When a product or service is unavailable this voucher is redeemable to the vouchers original monetary value only. Minimum stays may apply. Other terms and conditions may apply.

  • Where can I use my Gift Voucher?

    Bannisters Gift Vouchers can be used at the property chosen across accommodation, dining and day spa.

  • Can I use my Gift Voucher to book online?

    If you would like to use your gift voucher to book accomodation with us, please call our Reservations team at Mollymook on (02) 4454 7400 or Port Stephens on (02) 4919 3800.

MOLLYMOOK

(02) 4454 7400

phone

PORT STEPHENS

(02) 4919 3800

  • Public Holiday and group surcharges

    A $10% surcharge applies on Sundays and Public Holidays and a 10% staff gratuity applies to groups of 10 or more at Rick Stein at Bannisters and groups of 8 or more at the Rooftop Bar and Grill.

  • Are there Halal options?

    Halal options are subject to where you are dining. Please advise upon booking if you require Halal menu options.

  • Can I reserve a table at the Pool Bar?

    The Pool Bar offers reservations to groups of 6 or more.

  • I don’t eat seafood, will there be another meat option on the menu at Rick Stein?

    There is always one meat option entree and main option on the Rick Stein menu. We also offer a vegetarian menu.

  • Are children allowed in the restaurants?

    Children are welcome at all of our outlets, we offer a children’s menu at all restaurants apart from the Pool Bar.

  • BYO

    Our outlets do not offer BYO.

  • Cakeage

    A cakeage fee is subject to where you are dining. If you would like to bring your own cake to any of our restaurants please advise upon booking.

  • Are there any GF/DF/Vegan options at your restaurants?

    With notice we are able to accommodate most allergy and dietary requirements. Please advise upon booking if you have any special requests.

  • Do the restaurants have a dress code?

    There is no dress code at any of our outlets, though we do suggest smart-casual for Rick Stein’s restaurants.

  • Do I have to book?

    Bookings are essential at all of our outlets apart from the Pool Bar. In and out of house guests must book to secure a table.

MOLLYMOOK

(02) 4454 7400

phone

PORT STEPHENS

(02) 4919 3800

  • Can I use the facilities at the Mollymook hotels if I’m staying at Rick’s Beach House

    Yes, guests are more than welcome to use the facilities at both Bannisters by the Sea and Bannisters Pavilion.

  • Is there parking at the hotels/is it included in the rate?

    There is parking available free of charge for in house guests at all of our properties.

  • Do you have wifi?

    We have highspeed wifi across all properties. Internet is complimentary for our Bannisters newsletter members, alternatively you can opt to purchase Wi-Fi access

  • Do you offer a babysitting service or creche?

    We do not offer a babysitting or creche service at any of our hotels. We offer a list of recommendations upon request.

  • Are there lifts at the hotels/are there lots of stairs?

    Bannisters by the Sea does not have a lift or disabled access rooms. Bannisters Pavilion has both a lift which travels between all levels of the hotel and two disabled access rooms. Bannisters Port Stephens also has a lift which accesses all floors.

  • Are there safes in the rooms?

    There are safes in all of our rooms.

  • How many people does Rick’s Beach House sleep?

    Rick’s Beach House accommodates a maximum of ten adults and two children.

  • How far is Rick’s Beach House from the Mollymook hotels?

    Rick’s Beach House is 150 meters from Bannisters by the Sea and 1km from Bannisters Pavilion. The courtesy car is available to guests staying at the Beach House.

  • Are there cots available for the room?

    Travel cots are available at request and incur no cost.

  • Are children allowed?

    Children are welcome at all of our properties.

  • What is included in breakfast?

    Your room rate includes a complimentary continental breakfast and accompanied by espresso coffee and daily newspapers. We also have an A La Carte breakfast menu.

  • Are your rooms accommodating of twin share?

    If you require a twin share room, please call our reservations team in Mollymook on (02) 4454 7400 or in Port Stephens on (02) 4919 3800.

  • How many people do the rooms sleep?

    All rooms sleep two adults as standard, if you require an extra bed or cot please contact our reservations team in Mollymook on (02) 4454 7400 and in Port Stephens on (02) 4919 3800. Charges may apply for extra bedding.

  • What time is check-in and check-out?

    At Bannisters Hotels Mollymook check-in time is 2pm and check-out is 10.30am and at Bannisters Port Stephens check-in time is 3pm and check-out is 11:00am.

    Late-checkouts are subject to availability on the morning of departure.

  • Can I use the pool at By the Sea if I’m staying at Pavilion (and vice versa)?

    During the peak period while both properties are full, guests are not admitted access to the other properties pool or sun loungers. During the quieter months, the rule is not enforced as strictly. We ask that guests are respectful of each other.

MOLLYMOOK

(02) 4454 7400

phone

PORT STEPHENS

(02) 4919 3800

  • Cancellation policy/terms and conditions

    In case of cancellation, please contact the hotel before 5pm, 28 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued.

  • Is there a minimum stay?

    Weekends require a 2 night minimum stay. Christmas Holidays are a 5 night minimum stay at Bannisters by the Sea and 3 night minimum at Bannisters Pavilion and Bannisters Port Stephens. Easter holidays and long weekends are a 3 night minimum stay.

  • What does ‘Check-Out Only’ mean on your website?

    Unfortunately, if ‘check-out only’ is visible on your booking screen, the dates you are trying to book are not available.

MOLLYMOOK

(02) 4454 7400

phone

PORT STEPHENS

(02) 4919 3800

  • Day Spa Terms and Conditions

    A $15pp service fee applies on all treatments Sundays and Public Holidays. Cancellations require 24 hours notice to avoid a full charge for the missed service. Please arrive 10 minutes prior to your appointment time to fill in your consultation card; unfortunately late arrival will affect your treatment time. Please advise the spa staff of any health issues that may affect your treatment prior to arrival.

  • Can I claim my treatment on my private health fund?

    Unfortunately no, our therapists do not currently hold the necessary accreditation.

  • Do you offer in-room massages?

    We do not,as standard practice, offer in-room massages.

  • Where is the day spa?

    Spa. y the Sea is located at Bannisters by the Sea hotel in Mollymook, while Spa Bannisters is located at Bannisters Port Stephens. There is no Day Spa at Bannisters Pavilion Mollymook.

MOLLYMOOK

(02) 4454 7400

phone

PORT STEPHENS

(02) 4919 3800