FACILITY ONSITE VENUES
Frequently asked questions
What is included in breakfast?
Your room rate includes a complimentary continental breakfast and accompanied by espresso coffee and daily newspapers. We also have an A La Carte breakfast menu.
Are your rooms accommodating of twin share?
If you require a twin share room, please call our reservations team in Mollymook on (02) 4454 7400 or in Port Stephens on (02) 4919 3800.
Are children allowed?
Children are welcome at all of our properties.
What time is check-in and check-out?
At Bannisters Hotels Mollymook check-in time is 2pm and check-out is 10.30am and at Bannisters Port Stephens check-in time is 3pm and check-out is 11:00am.
Late-checkouts are subject to availability on the morning of departure.
Cancellation policy/terms and conditions
Bannisters Hotels offers various rates, packages and tariffs. As such, we have varying cancellation policies. If you have made a booking you can check your confirmation email for the cancellation policy that corresponds to your tariff. If you are yet to book, please call the reservations team of your chosen hotel for more information.
Bannisters standard cancellation policy requires the hotel to be contacted before 5pm, 28 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued.
For prepaid, non-refundable packages such as, the Great Escape package, all monies will be forfeited in the event of a cancellation. Please call the reservation team of your chosen hotel for more information and to confirm if this is the right package type for you.
Is there a minimum stay?
Weekends require a 2 night minimum stay. Christmas Holidays are a 5 night minimum stay at Bannisters by the Sea and 3 night minimum at Bannisters Pavilion and Bannisters Port Stephens. Easter holidays and long weekends are a 3 night minimum stay.
What does ‘Check-Out Only’ mean on your website?
Unfortunately, if ‘check-out only’ is visible on your booking screen, the dates you are trying to book are not available.