BY THE SEA - ONSITE
PAVILION - TWO MIN SHUTTLE
Frequently asked questions
Are there lifts at the hotels/are there lots of stairs?
Bannisters by the Sea does not have a lift or disabled access rooms. Bannisters Pavilion has both a lift which travels between all levels of the hotel and two disabled access rooms. Bannisters Port Stephens also has a lift which accesses all floors.
What is included in breakfast?
Your room rate includes a complimentary continental breakfast and accompanied by espresso coffee and daily newspapers. We also have an A La Carte breakfast menu.
Are your rooms accommodating of twin share?
If you require a twin share room, please call our reservations team in Mollymook on (02) 4454 7400 or in Port Stephens on (02) 4919 3800.
What time is check-in and check-out?
At Bannisters Hotels Mollymook check-in time is 2pm and check-out is 10.30am and at Bannisters Port Stephens check-in time is 3pm and check-out is 11:00am.
Late-checkouts are subject to availability on the morning of departure.
Can I use the pool at By the Sea if I’m staying at Pavilion (and vice versa)?
During the peak period while both properties are full, guests are not admitted access to the other properties pool or sun loungers. During the quieter months, the rule is not enforced as strictly. We ask that guests are respectful of each other.
Is there a minimum stay?
Weekends require a 2 night minimum stay. Christmas Holidays are a 5 night minimum stay at Bannisters by the Sea and 3 night minimum at Bannisters Pavilion and Bannisters Port Stephens. Easter holidays and long weekends are a 3 night minimum stay.
What does ‘Check-Out Only’ mean on your website?
Unfortunately, if ‘check-out only’ is visible on your booking screen, the dates you are trying to book are not available.
Cancellation policy/terms and conditions
In case of cancellation, please contact the hotel before 5pm, 28 days prior to arrival to avoid any cancellation or no show charges. All cancellations are required in writing and will have a receipt of cancellation issued.